Rapid growth in consumer engagement with online media means that digital marketing now lies at the heart of every successful business.
From the back waters of call centres to the core of marketing engagement, effective CRM gives you access to the data that inspires new product development, customer insights, communications and direct marketing.
Developing a sound knowledge of the application and implementation of CRM best practice is a 'must have' skill for world class business people who leverage the best possible information to keep ahead of the competitors.
This workshop offers delegates a solid foundation to build cutting edge competence and drive business growth.